Privacy Policy
- Record
Amendment Date: 10/11/2025
By using the Sanad Government website, you acknowledge that you have read this policy, understand its terms, and agree to it. Read them carefully.
- Tariffs
- Ministry: Ministry of Digital Economy and Entrepreneurship of the Hashemite Kingdom of Jordan
- Location: Sanad Government Site
- User: Any person or entity interacting with the Site.
- Personal Data: Any data or information related to a natural person that identifies him directly or indirectly, regardless of its source or form, including data related to his person, family status or location.
- Responsible: Any natural or legal person, whether inside or outside the Kingdom, in whose custody the data is.
- Processor: The natural or legal person who is competent to process the data.
- "Processing" means one or more processes conducted in any form or means for the purpose of collecting, recording, copying, saving, storing, organizing, editing, exploiting, using, transmitting, distributing, disseminating, associating, making available, transmitting, displaying, anonymizing, coding, destroying, restricting, erasing, modifying, characterizing, or disclosing by any means.
- Introduction
The Ministry is committed to implementing the provisions of the Personal Data Protection Law No. (24) of 2023 and the regulations and instructions issued pursuant thereto, as this policy aims to:
- Transparency: clearly inform site users about the types of personal data collected, how it is used, and how it is shared.
- Awareness and Empowerment of Rights: A statement of the purpose of collecting and processing personal data, a statement of the rights associated with this data under the Personal Data Protection Law No. (24) of 2023, and how to exercise these rights effectively.
- Protection: a statement of the organizational, security and technical measures to be taken to protect personal data and ensure its confidentiality and integrity.
- Compliance: The Ministry's commitment to the Jordanian legislation related to the protection of personal data, in addition to adopting best practices and international standards in this field.
- Trust building: Enhance users' trust in the website through the Ministry's commitment to protect personal data and maintain the privacy of this data.
This policy applies to:
- All personal data collected or processed through the Sanad government website with all its services and features.
- All registered users and visitors interacting with the site.
- Information collected through the communication channels linked to the Site referred to in this Policy.
Note: This Policy does not extend to the privacy practices of any third-party websites, applications or services to which links may be provided on the Site. Therefore, users should review the privacy policies of these entities separately before providing any personal data to them.
- Contact Information
- Administrator and processor information
It is the responsibility of the Ministry of Digital Economy and Entrepreneurship to manage the Sanad government website. The Ministry is responsible for determining the purposes and means of processing personal data, and that the data collected via the website is in the custody of the Ministry.
You can contact the webmaster through:
Email:mailto:sanad@modee.gov.jo
Tel: 96265805700+
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- Personal Data Protection Controller Information
Complaints, inquiries and requests regarding the personal data collected can be sent via Sanad Government website to the Ministry's Personal Data Protection Controller via email: DPO@modee.gov.jo
- Information and data collected
The minimum amount of information and data necessary to achieve the specified and legitimate purposes of using the site is collected and processed, where information and data are collected and processed that can be classified into:
- Account creation data: The data is (name, e-mail address, phone number, gender, date of birth, academic qualification, nationality, national number of the legal person, name of the legal person, file of the legal person), where this data is collected when creating the account through the site, noting that all these data are mandatory in the event that the user wishes to create the account.
- Contact data: In the event that users communicate with the Ministry to inquire about any topics related to the site, the data collected is (name, e-mail, phone number).
- Log data: IP address, browser type, visiting times, pages browsed within the site, where this data is automatically collected across servers for the purposes of analyzing site performance, noting that this data does not identify the user.
- Cookies and similar tracking technologies: This data is collected automatically by the browser when visiting and using the Site.
- Aims and purposes of remediation:
A range of personal information and data collected through the Site are processed to achieve the following purposes and objectives and in accordance with applicable laws and regulations:
- Contact data of users to answer their inquiries related to the site and provide technical support to address problems that users may face.
- Analyze feedback received through the site, and prepare reports that contribute to supporting decision-making and improving legislation and government services.
- Maintain the security of the site from illegal use.
- Data sharing and transfer
Data shall be shared and transmitted with the minimum amount of personal data to the extent necessary to achieve the purpose of processing and in accordance with the Personal Data Protection Law and the regulations and instructions issued pursuant thereto, and that the data is transferred through secure and encrypted channels, to ensure its protection during the transfer process.
Sharing and transmitting information is as follows:
- All feedback received via the site "Feedback" by users
- In some cases, in response to a court order, to comply with legal or regulatory action, or to protect the rights and property of government agencies or the safety of other users, there may be disclosure of personal data.
- There will be no sale or rental of personal data to any third party for commercial marketing purposes.
- Rights of persons concerned
According to Article 4 of the Jordanian Personal Data Protection Law, it guarantees a number of rights related to individuals' personal data collected and processed through the website. The rights that apply through the use of the Site are:
- Right to access data: The user has the right to request a copy of the personal data that is retained and processed, as well as to request information about how this data is used, how it is processed and how it is shared.
- Right to rectify data: The user has the right to request the correction or modification of any inaccurate or incomplete personal data.
- The right to submit a complaint: The user may file a complaint to the data protection controller in case the Ministry does not comply with the request submitted in correcting his data.
- The user has the right to request deletion of his personal data or account at any time by contacting the Personal Data Protection Controller via e-mail: DPO@modee.gov.jo
- Data security and protection controls
The Ministry is taking a set of integrated security, technical and organizational measures and measures to protect personal data from any intrusion, loss, misuse, or unauthorized access. Such measures shall include:
- Security and technical measures:
- Encryption: The use of various encryption techniques to protect data during transmission and sharing between the site and the user's device.
- Access controls: Implement strict mechanisms to control access to data, allowing only authorized personnel to access such data to perform site-specific tasks and according to the work requirements of the entity.
- Firewalls and Intrusion Detection Systems (IDS/IPS) to protect the site from cyberattacks and unauthorized access
- Regular security updates: Regularly apply security updates and patches to systems and software to address vulnerabilities regularly and continuously.
- Data backup: Perform regular backups to ensure that data is restored in the event of an emergency
- Management and administrative measures:
- Internal policies and procedures: internal data protection policies and procedures in place, including personal data handling policies
- Staff Training: Staff are regularly trained on best practices of information security and personal data protection
- Security audits: periodic security audits to assess the effectiveness of actions taken and identify potential vulnerabilities
- Confidentiality agreements: bind employees and third parties who handle data to strict confidentiality agreements
In the event of any breach of personal data that may pose a risk to the rights of users, the Ministry shall take the following actions in accordance with the applicable laws and regulations:
- Inform the supervisory authorities and competent authorities in the Hashemite Kingdom of Jordan of the breach without any undue delay and within a period not exceeding 72 hours, in accordance with the requirements of the Personal Data Protection Law.
- Notify people whose personal data may have been affected directly and without undue delay and no later than 24 hours, through available means of communication (e.g. email or phone number), providing the following information:
- Nature of penetration
- Personal data affected by it
- Potential impacts of the breach
- Actions taken by the Ministry to address the breach
- Steps a person can take to protect themselves from potential harm
- Cookies & Tracking
At the Site, we are fully transparent about our use of cookies and similar tracking technologies. Cookies are small text files that are stored on your device when you visit the Site.
Types of cookies, their objectives and duration of storage: We use different types of cookies for specific purposes:
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- Analytical/statistical (non-core) cookies:
- Objective: These cookies are used to collect information about how visitors use the site (such as most visited pages, time spent on each page, problems faced by users). This information helps us understand and improve site performance
- Storage life: The duration of their storage varies, it may be a session or last longer
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- Third-party or third-party cookies:
- We use services from third parties that may place cookies on your device. For example, we use Google Analytics to collect statistical information about site usage. These cookies are administered by the relevant third party
- Purpose of use: analysis of site usage and improvement of services
- Level of protection: We choose trusted partners who adhere to data protection standards, however, their privacy practices are governed by their own policies
- Control: You can control these cookies through your browser settings or through cookie management tools provided by the site or third party (if any)
How to manage your cookies and get consent:
- Consent Notice: When you first visit the Tawasul website, you will see a cookie consent ban asking for your consent to the use of unnecessary cookies. You can accept or decline the use of these cookies or customize your preferences
- Browser settings: You can manage your cookie preferences at any time through your web browser settings. You can set your browser to refuse all cookies, to refuse third-party cookies, or to alert you when a cookie is being sent
- Effect of managing cookies: Please note that if you disable or refuse non-essential cookies, you may not be able to fully take advantage of all the features of the site, some parts may not work properly, and disabling necessary files may significantly affect the functionality of the site
- Prior approval
The Ministry is obligated to obtain your prior and clear consent before collecting or processing your personal data, unless there is another legal basis that authorizes such processing and in accordance with the Personal Data Protection Law No. (24) of 2023 and the regulations and instructions issued pursuant thereto.
Approval Process:
Explicit consent: When registering a new account on the Site or when certain features requiring the collection of personal data are used, consent to provide MoWSS with prior approvals will be offered. You will have to click on the "I Consent" or similar option to confirm your explicit consent to the collection and processing of your data in accordance with these Terms.
Clear notifications: At any point of data collection, you will be provided with clear notifications about the type of data being collected and for what purpose it is collected, giving you the opportunity to make an informed decision.
Withdrawal of consent:
You have the right to withdraw your consent to the processing of your personal data at any time. To withdraw consent, you can use the options available under your account settings on the Site, or contact directly our Personal Data Protection Officer via the email listed above.
Please note that the withdrawal of consent will not affect the legality of the processing carried out prior to the withdrawal of consent.
Withdrawing consent may affect your ability to use certain Site services or features that require processing of your personal data.
If you do not wish to share data or provide consent:
If you choose not to share your data or provide the necessary prior consent for some processing, you may not be able to take full advantage of all of the services and features of the Site. You will be clearly informed which services or features will be affected as a result of failure to provide consent.
- retention and deletion policy
The Ministry is committed to keeping the personal data collected through the Sanad government website only for the period necessary to achieve the purposes for which it was collected, and in accordance with the provisions of the Personal Data Protection Law No. 24 of 2023 and the regulations and instructions issued pursuant thereto.
retention time
- Account creation data and associated information are retained for the entire period the User uses his account on the Site, or until the User requests that the account be permanently deleted
- Technical record data, such as IP addresses and access logs, are retained for a period not exceeding 12 months from the date of collection, unless legal or security necessity requires a longer retention
- Data on feedback is kept for analytical and statistical purposes after any personally identifiable information has been removed, so that it becomes non-personal data
Deletion of data
- Upon completion of the purpose of processing or at the user's request to delete his data, the Ministry shall take the necessary technical and organizational measures to permanently and securely delete or conceal the identity of the data, so that it cannot be recovered or linked to any natural person.
- Where there is a legal obligation or public interest to require that some data be retained for a longer period such as compliance with judicial proceedings or audit requirements, only the minimum data necessary for these purposes will be retained.
- Surveys are carried out by authorized personnel and according to documented procedures that ensure transparency and safety of destruction.
- Review and Update of the Privacy Policy
The Ministry is committed to periodically reviewing the Privacy Policy and updating it when necessary to ensure its compliance with any changes in the legal or regulatory requirements, the Personal Data Protection Law No. (24) of 2023 and the regulations and instructions issued pursuant thereto.
An update log (at the beginning of this document), showing the main changes to the policy with their dates, is also provided to help the user of the site track changes, with the need to review this policy periodically to stay up to date with updates.
- Submitting Complaints
Complaints related to the site can be submitted through the following communication channels:
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- "At Your Service" platform
- National Contact Centre: by telephone "+96265008080"
- Sanad App: Using the complaints and feedback feature available in the application
- Suggestions and Complaints Box: Available at the Ministry of Digital Economy and Entrepreneurship (MODE) building
- complaints@modee.gov.jo e-mail for complaints :
- Phone: through the official phone number of the Ministry (+96265805700)