Sanad is Jordan's digital government platform that allows users to access multiple government services using a single account. Users can submit applications, view digital documents, pay fees, track requests, and digitally sign documents without visiting government entities in most cases.
Frequently Asked Questions
Quick answers, clearly and neatly organized.
Any Jordanian citizen with a valid national ID can create an account. Non-activated users or non-Jordanians can use the app as guests with limited features.
The app is free to download and use; however, some services may require government or service fees.
The app supports smartphones running Android and iOS.
You can create an account by following these steps:
- Download Sanad App from your app store.
- Select Register New User.
- Enter your basic information, such as your national ID number and phone number.
- Enter the verification code sent to your phone.
- Set a password for your account.
You can reset your password by selecting forgot password on the login screen, entering your national ID number or phone number, then entering the verification code and setting a new password.
You can log into your account from multiple devices. However, additional security verification may be required to protect your account.
A verified account that enables full access to services, digital documents, e-signatures, and e-payments.
Jordanian users with a national ID can fully activate their digital identity through the app without visiting service centers or Sanad stations. The process usually takes only a few minutes after completing the verification steps successfully. For users without a national ID, activation can be completed through supported banking apps or by visiting a Sanad station.
To activate a digital ID, you need:
- A valid Jordanian national ID number.
- A valid personal ID card.
- A phone number registered in your name.
- A smartphone that supports the app.
- Internet access.
If activation fails, you can retry, verify your data, or contact support.
If you forget your current PIN, you need to visit a Sanad station to reset it. You can find the nearest station using the "Near Me" feature in the app or through the Sanad website.
The app offers a wide range of government services, such as:
- Driver and vehicle licensing services.
- Civil status and passport services.
- Ministry of Education services.
- Ministry of Health services.
- Government fee payments.
- Services from other government institutions.
Many transactions can be fully completed electronically, while some services may require visiting a government entity in specific cases, such as document verification.
Using the search bar or browsing services by category or government entity.
"My Signature" service will allow you to digitally sign documents securely using high data protection standards.
You can track all requests through the My Requests section within the app.
A request may appear with one of the following statuses:
- In Process.
- Awaiting Payment.
- Awaiting Additional Information.
- Completed.
- Rejected.
If a request is rejected, you can:
- Review the reason for rejection in the request details.
- Edit the information or attach the required documents.
- Resubmit the request.
Government fees can be paid through the app's electronic payment gateway using available payment methods.
After a successful payment:
- The request status is updated.
- The user receives a notification.
- An electronic receipt is issued.
If a payment fails, you can:
- Try the payment again.
- Check if you have sufficient balance.
- Use an alternative payment method.
Yes, all financial transactions can be viewed in the Payment History section of the app to check the status of each transaction.
Digital documents are official electronic copies of government documents that can be viewed in the app. Including but not limited to your Smart National ID Card, Driving License and Vehicle License. More documents will be added soon, stay tuned.
Yes, digital documents in the app are issued by the relevant government entities and are valid for use in many official transactions.
Users receive updates on requests, payments, and new services. Notifications can be managed in settings.
Yes, the app uses advanced security technologies to protect user data and ensure information confidentiality.
To safeguard your account, it is recommended to:
- Avoid sharing your password with anyone.
- Use a strong password.
- Log out from unused devices.
You can get help if you face an issue, by:
- Submitting a complaint or suggestion request through the app.
- Contacting the call center at (06) 5008080.
Sanad stations can help you with:
- Creating an account.
- Activating the digital identity (for users without a Jordanian national ID).
- Completing activation or resolving account-related issues.
Sanad stations are available across the Hashemite Kingdom of Jordan. You can locate the nearest station using the "Near Me" feature in the app or via the Sanad website.